Shipping Policy
Asōka MedSpa Shipping Policy
Asōka MedSpa ships eligible skincare products to addresses within the United States.
Shipping Charges
Where our website states that FREE U.S. shipping applies, eligible orders will be shipped without a standard shipping charge.
Expedited shipping, special handling, or other optional services may involve additional charges when available.
Processing
Orders are processed during normal business operations. Processing and delivery estimates are estimates only and are not guaranteed.
Orders placed on weekends, holidays, or after business hours may be processed on the next available business day.
Incorrect Addresses
Customers are responsible for providing an accurate and complete shipping address.
Please contact us immediately at 561-444-0769 if you discover an error in your shipping information.
Lost, Damaged, or Incorrect Orders
If your order appears lost, arrives damaged, or contains an incorrect product, please call 561-444-0769 so we can investigate the issue.
Returns
All returns are governed by our Product Return & Refund Policy.
Text Message & Email Terms
Communications Consent
When you provide Asōka MedSpa with a telephone number or email address, we may use it to communicate with you regarding inquiries, appointments, orders, healthcare services, account matters, and other communications you have requested or that are reasonably related to your relationship with Asōka MedSpa.
Marketing communications will be sent only as permitted by applicable law.
Where required, consent to promotional calls or text messages is obtained separately and is not a condition of purchasing a product or receiving healthcare services.
Message frequency may vary. Standard message and data rates may apply.
You may revoke consent to promotional communications at any time using the unsubscribe method provided in the communication or by contacting Asōka MedSpa at 561-444-0769.
Standard email and SMS communications may not provide the same security protections as a secure healthcare communication platform. Please avoid sending highly sensitive medical information by ordinary email or text unless instructed by your healthcare provider.
Federal rules regulate automated calls/texts and consent revocation, while CAN-SPAM imposes requirements on commercial email. (FCC Documents)